FAQsAt Blue Monkey we don't like to keep you in the dark but we don't want you to waste your precious time contacting us if the answer to your question is a popular one. Therefore we have a list below of frequently asked questions for you and hopefully you will find the answer here, if not feel free to drop us a line. 


  • How much does a website cost?

    Unfortunately that's a difficult question. It's like asking how much does a car cost?  - There are quite a few factors that are going to affect the ultimate cost of your website. These factors are generally independent to each customer and include:

    • How many pages you are going to have.
    • If you will sell products on your website
    • The graphic work involved
    • How interactive your website will be

    You will also need web hosting and domain name registration.

    Check through our website design pages and this will give you a rough guide.

  • Do I need to hire a "local" website designer?

    Bluemonkey.it creates websites for clients who are local, national and International.


    By using the Internet, email, skype and the telephone, it is possible to communicate effectively with customers anywhere in the world at anytime with no need for that appointment to wait and see your designer.


    We recommend and use Skype for our clients. www.skype.com

  • How long does it take to have a website designed?

    The time frame is determined by the size of your website, the complexity of your website design, and our current client design schedule.


    However, the most important factor is how quickly you get the information and images to us in order to start the work.


    In general a website should take anything up to around 4-6 weeks if everything is with us to work on.

  • What is a domain name?

    A domain name is a specific  name that you are going to use as your internet or email address. E.g. www.yourname.co.uk where yourname is the name that you choose which is called the domain name.


    There are different suffixes available for purchase i.e. ".co.uk" for uk companies, ".ltd" for limited companies, ".org.uk" for registered charities, etc., etc.


    At Bluemonkey we guarantee that we will buy the domain name “IN YOUR NAME” and not ours (as some companies do). Meaning that the name is officially registered to YOU.

  • What is web hosting?

    Web hosting is where the website sits when it is designed for the world to see. It is the space in which you need for your website. This comes in a range of sizes dependant on how much space you need for the size of your website.


    Lots of customers get confused when they receive their hosting and domain renewals - these are TWO separate things.

  • I am currently hosted with AnotherFirm.com and would like to switch to Bluemonkey.it can I do this?

    Yes, certainly.

    You simply have to let us know who you are currently with along with any username and password to access the control panel.

    We will take care of everything. We will transfer your domain name along with all of your existing website content.

  • Can you build my website and then use my own web hosting?

    Yes, you can use any web host service you prefer.


    Once your website has been completed you will need to provide us with your web hosting ftp login username and password so that we can upload your website for you.


    Please be aware that for any hosting problems you will need to contact your own hosting provide and not Blue Monkey for support.

  • What is site maintenance?

    Site maintenance is a way to keep your website updated with new content that you provide.


    Most good websites have new content updated regularly. Fresh content is what will keep your visitors coming back time and time again. This is an optional service that we provide for our customers.


    What we offer at Blue Monkey is that we will do that for you. It will free up your time in formating and entering text and images. We basically become your website maintainer, anything you want adding you simply send and we add it on.

  • Why can't I find my website in the search engines?

    Submission of your website is done once the website is complete and has been loaded to your Internet space and name.

    We will automatically submit your website to the search engines Google and Yahoo. Submission registration can require several weeks or even months to actually spider (technical term for coming and looking at your site) and list your website in their directory. How fast your website is listed depends on each individual search engine.

  • Website Content - What do I put on my site?

    It depends on the objective of your website.


    Our advice is to put as much information on your site that you can. If you are stuck then have a look at your competitor's websites and see what they are up to, you will then see what you are competing against.


    Remember this is your shop window and the more you tell your visitors the more they will want to come back and visit. Your website is there to save time and money on questions over the telephone, so a good FAQ section is essential. It is a place where visitors should find as much information about you, your service and your products as they can.

  • I want you to design my website. Now what do I do?

    If you have decided you want a website or have any questions, simply get in touch with us to start the process.

  • How do I pick a domain name?

    Domain name characters can be a minimum of 3 and a maximum of 63. UK domains can be a maximum of 64 characters including the actual extension itself.


    Available characters include the letters a - z and numbers 0 - 9
    The hyphen ( - ) is also available as a character but can not be used at the beginning or end of a word.
    Underscores ( _ ) can not be used in a domain name, but can be used before the @ in an email address

    .com Originally intended for use by commercial organisation. However, .com is now the most widely used by anybody throughout the world.

    .net Provides you with a useful alternative to .com The principle that .net should only be used by network providers has been abandoned therefore anybody can now register a .net name.

    .org Initially intended for use by voluntary organisation but can now be registered by anyone.

    .info The good news is that anybody can register .info - don't miss this opportunity to get yourself a great domain name or to get the domain name you always wanted but was unavailable to you in all the usual extensions.

    .biz Registration of .biz is restricted or intended to be used primarily for bona fide business or commercial purposes.

    .info Any individual resident or any organization, business established within the European Community.

    .co.uk The main UK domain can be registered by anybody.

    .org.uk Originally intended for voluntary organisation's but can now be registered by anyone.

    .me.uk The .me.uk second level domain is intended for personal use. Domain name registrations made under .me.uk are expected to be made for natural persons, such as Mr John Doe registering johndoe.me.uk.

    .ltd.uk and .plc .uk Only to be used by Limited and PLC companies who must register their exact name as registered at 'Companies House'
    For example your company name is: "My Fantastic Company Limited" you can register myfantasticcompany.ltd.uk or my-fantastic-company.ltd.uk

    You cannot abbreviate your company name it must be exactly as registered with Companies House.

  • How long can I register a domain for?

    A domain name ending in .co.uk .org.uk .ltd.uk or .plc.uk or .me.uk in general can only be registered for a period of 2 years. It is possible now to register for longer.

    Domain names ending in .com .net .org .info and .biz can be registered for a minimum of 1 year and up to a maximum of 10 years.

    Currently .eu domain names can only be registered for a minimum 1 year period.


    If you want long term domain registration contact us for a quote.

  • What are the benefits of web hosting with you?

    Hosting with us means that everything is under one roof. We can have immediate access when necessary and the benefits you recieve are excellent compared with other companies.


    lf you are looking for more features and control such as email POP3 boxes, spam assassin, anti-virus scanning and webmail (which allows you to check your email from any location) plus a host of other web-based features like MySQL, PHP, Frontpage extensions, graphical stats, then our hosting packages will suit you. Please call us to discuss what you are looking for. Hosting will only take approximately 1 hour to populate and use.

  • How do I get in touch?

    Skype: bluemonkeyweb
    E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
    Tel: + 44 (0) 1733 352681 (answer phone available)

  • How long is the domain registration process?

    Your request is processed as soon as it is received. Generally it only takes minutes for gTLD's (i.e. .com and .net) and Nominet (i.e. co.uk) to confirm an application and a few hours for the process to be completed.

  • Why do I need a web designer?

    A website is like building a brick wall. You can do it yourself and it will probably be ok, but will you end up with a professional job?


    The web is not what it used to be where anything would do. Now it is a multi-billion pound industry and it is your shop window. Have it done by a professional who will make it look great and stand the test of time, rather than a quick, cheap and easy, bodge job that won't.



    My only advice that I would give is - do not just get one quote, get several and make sure you ask as many questions as possible.

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